Job Summary
| Category: | Business Management | Entry Experience: | 8 years |
|---|---|---|---|
| Job Type: | Full time | Positions: | 1 |
| Min Qualification: | Bachelor | Salary: | Undisclosed |
| Entry Level: | Junior level | Date Posted: | Apr 28, 2023 |
| Location: | Nairobi | Apply Before: | May 2, 2023 |
| Views: | Days Remaining: | 999 days elapsed |
Brief About Employer
HCS AFRICA
The name HCS Africa is derived from carefully selected words: 'Human’, referring to our people-oriented approach, 'Capital’, referring to our commitment of increase in profit, and 'Synergies’, referring to the collaborative nature of our organization.
Job Description
Key Duties & Responsibilities
- To be the single point of contact for the company on claims and manage the claims resolution process.
- Oversee the intake and processing of insurance claims for all classes of business loss based on coverage, appraisal and verifiable damage.
- Determining and delegating claims settlement authorization within the company
- Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
- Conduct audits of the claims process with a view to improve efficiency and participant experience.
- Completes field re-inspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
- Assists in the coordination of third party service providers in all claims process.
- Participates in training and/or mentoring of departmental staff
- Develops, analyzes and reports KPI’s useful in measuring team performance as well as the effectiveness of the claim’s operations.
- To maintain a verifiable claims register.
- Coaching and mentoring Claims team members to improve participant experience and practices for claim’s quality assurance.
- Report to CEO on service standards and compliance requirements with IRA
- Review complex claims cases with a view to resolve the amicably
- Management Responsibilities
- To be responsible for the set-up, management, and coordination of the claims department.
- Supervise & review performance of the Claims Department and other administrative matters.
- To be responsible for the coordination of outsourced specialists.
- To report to the CEO and the Board on claims management performance.
- Participate in the review SLA agreement with 3rd Party providers.
Key Requirements
- Bachelor’s degree in Insurance or any business-related field.
- Diploma and Insurance
- Professional member - AIIK
- Minimum of Six (8) years of work experience
- 3 years working experience in similar role
- Excellent reporting skills.
- Attention to detail
- Quick execution on new concepts.
- Clear, precise, and concise communication.
- Commercial awareness
- High level of integrity, and ethical standards.
- Strong organizational skills
- Team management skills
- Collaboration Skills.
- Analytical Skills.
How to Apply
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