CUSTOMER SERVICE/ BILLING EXECUTIVE

Responsibilities.

• Managing medical billing for patients, updating patient information, generating invoices, and processing payments.
• Keep an accurate record of client accounts and outstanding balances.
• Validate debit accounts to ensure the credibility of payments.
• Issue receipts for received payments
• Securely handle client data and payment information
• Provide regular, accurate reports of billing data
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Communicating with customers through various channels.
• Vast product knowledge.
• Ensure efficiency of the customer service process.
• Ensure customer satisfaction through the provision of professional customer support.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Maintain a high profile in the day to day operations.
• Answer all incoming calls and redirect them or keep messages.
• Performs other related duties as assigned.

Competencies and Skills Required

• Excellent communication and presentation skills.  
• Accounts reconciliation, receivable and payment processing
• Attention to detail.
• Time management and analytical thinking.
• Risk analysis.
• Customer service.
• Enthusiasm and Reliability
• Ability to multi-task.
• Vibrant and people oriented
• Ability to work under pressure

Job Requirements

• Bachelor's Degree in Communication, Public Relations, Marketing or any related course.
• 1 Year experience in billing would be an added advantage.
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.
• Valid Good conduct certificate.