SALES COORDINATOR

The Sales Coordinator is in charge of the office organisation. Assists in all administrative matters related to the Sales & Marketing department.

Key Responsibilities: 

• Support the Director of Sales , Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times.
• Maintain and update inventory: control of all gifts and giveaways.
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.
• Compile monthly reports to be completed by 5th of each month.
• Compile statistics.
• Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items.
• Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
• Annual contracting administration for corporate and leisure business.
• Ensure that store requisitions are submitted monthly.
• Ensure ordering of business cards.
• Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
• Ensure that calls are screened and dealt with in an appropriate way.
• All enquiries to be dealt with within 24 hours.
• Assist telesales research of existing/new clients within guidelines of Director of Sales / Director of Sales & Marketing.
• Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
• Ensure the strict confidentiality of information passing though the office.
• Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
• Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Coordinate and assist in organising sales trips.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Understand and strictly adhere to the hotel’s employee rules & regulations.
• Perform any other duties as assigned to them by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Responsibilities

• Degree/Diploma in Hospitality.
• Minimum of 3 years experience working in a luxury hotel
• Minimum of 3 years experience in Sales and Marketing.
• Experience in a similar role and proven track record may be considered in lieu of specialized education.
• Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) 
• Knowledge in using Opera.
• Applies a professional, confidential and ethical approach always.
• Strong people leadership skills.
• Good communication skills.
• Fluent speech skill; Knowledge of the English language is mandatory.
• Sound, checkable previous employment references.
• Strong leadership and analytical skills.
• Ability to quickly adapt to a constantly changing market with a revenue positive effect.
• Analytical approach to problem solving.
• Ability to remain calm and composed under pressure.
• Positive winning attitude, adaptable and ready to take on new challenges.