BRANCH MANAGER

PURPOSE:

To generate revenue for the company, increase visibility and presence within the specified geographical area. To create strong stakeholders’ value through overseeing efficient utilization of available resources and ensure customer focus across the region.

PRIMARY RESPONSIBILITIES:

• Generate revenue in the branch across all subsidiary lines;
• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives;
• Recruit, train and motivate intermediaries;
• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leader’s meetings and seminars;
• Conduct Business promotions in liaison with PR staff;
• Open up new markets and distribution channels including local check offs for Ordinary Life;
• Identify and facilitate Branch Human Resource requirements including recruitment, appraisal, career development and resource planning, in liaison with the HR department and Regional Manager;
• Enforcing of credit control compliance;
• Manage loss ratios in the branch within the set limits;
• Make interventions in the branch to maintain the established customer service standards;
• Consistently monitor and provide market intelligence and identify potential for both business acquisition and strategic planning;
• Enforce prudent underwriting standards in the branch and facilitate claims documentation process;
• Carry out performance appraisal, coaching and mentoring staff;
• Participate in planning and budgeting for the Department;
• Keep track on new relevant development in the branch and provide intelligent feedback to the Regional Manager;and
• Any other duties as may be assigned from time to time.

Academic, Professional and Technical Competencies Required:

Education    

• Bachelor’s degree in Commerce or in a related field 

Professional Qualifications    

• Qualification in IIK or ACII

Essential Knowledge/Skills and Experience Required:

• Minimum of four (6) years’ relevant experience, two (2) of which at supervisory level.
• Good analytical skills
• Understanding of the working environment /competitors
• Technical competence in insurance
• Problem solving skills
• Excellent knowledge of regulations by AKI and IRA
• Computer literate in MS Office and other office applications

Desirable knowledge/skills and Experience Required:

• Excellent interpersonal skills
• Excellent presentation skills