BRANCH MANAGER - MOMBASA BRANCH

PURPOSE OF THE JOB: 

The Branch Manager is responsible for achieving business growth by meeting business targets. This involves managing and developing the branch through the distribution channels within the branch, with the aim of achieving product targets, enforcing effective credit control, delivering of set loss ratio and business mix through building and maintaining intermediary & customer relationships.

PRINCIPAL ACCOUNTABILITIES:

Revenue Growth and Profitability

• Champion and manage business acquisition strategic plan by growing revenue in line with the Company’s growth strategy for the branch through retention, generic growth and acquisition of new business.
• Acquiring and developing new key accounts and strategic partnerships by reactivating dormant accounts and driving new partner acquisitions across all retail channels at the branch.
• Drive the company’s profitability objective by growing a balanced portfolio within the branch by initiating partnerships to drive profitable products with key partners alongside other initiatives.
• Managing the business portfolio through prudent underwriting and risk selection in order to achieve set profitability objectives.
• Coordinate training of intermediaries and clients within the branch to increase understanding and uptake of the company’s products.
• Ensure compliance with the company’s credit policy and support collection efforts by working closely with credit control teams.
• Use strong negotiation skills, to ensure that the appropriate targets, pricing and margins are secured for all business development opportunities.
• Engage with independent intermediaries and brokers to maintain brand visibility and advance branch channels footprint with a partnering intent of growing market share within the region.
• Collaborating with Management on topline goals, planning, forecasting and maintaining short and long – term business development plans in line with the branch sales strategy.
• Prepare monthly business development reports detailing initiatives, performance and other related projects/activities.
• Ensure top notch customer experience is provided to all business partners.

Relationship Management

• Establish and maintain professional relationships through networking with key stakeholders including intermediaries.
• Establish and maintain professional relationships with key internal stakeholder & role players through networking and attending key business events.
• Host regular and relevant functions (as agreed with line management) to seek opportunities to develop strong relationships and business bonds.

Market Intelligence

• Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influences.

People Management

• Oversee administrative and sales activities of the branch to ensure effective delivery of business strategy.
• Develop a high performing team by embedding formal performance management culture, staff development and informal coaching within the branch.
• Implement set performance management measures in a timely manner to ensure productivity levels for the unit managers and dsf are maintained at acceptable standards.
• Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.

Risk & Control

• Ensure that all activities and duties are carried out in compliance with all regulatory requirements, Operational Risk Framework and internal policies & Standards.
• Managing the implementation of internal and external audit and risk recommendations within the agreed timelines.

KNOWLEDGE AND EXPERIENCE: 

Qualifications: Experience: 

• Five (5) years ‘Insurance experience with at least with at least three (3) years at management level / Similar position. Knowledge Minimum Academic Qualifications.
• Bachelor’s degree in Business related course (Insurance Option, Marketing, Business administration and Finance) or equivalent from recognized university. 

Professional Qualifications 

• Full professional qualification - AIIK, ACII 

SKILLS AND COMPETENCIES: 

• Excellent negotiation & persuasion skills. 
• Tenacious and resilient. 
• Ability to motivate and keep focused teams. 
• Good appreciation of general insurance products and the insurance landscape. 
• Stakeholder management skills. 
• Visionary and strategic 
• Tenacious and resilient. 
• Good networking and interpersonal skills. 
• Excellent oral and written communication skills. 
• Leadership skills to manage a branch and deliver results across all channels
• Service mindset & Attitude 
• Problem solving aptitude 
• Ability to self-start, work independently 
• Time Management – Ability to prioritize & manage workload. 
• Change Leader – operational and personal change 
• Proven ability to drive results though accountability