Job Summary
| Category: | Aviation | Entry Experience: | 3 years |
|---|---|---|---|
| Job Type: | Full time | Positions: | 1 |
| Min Qualification: | Certificate | Salary: | Undisclosed |
| Entry Level: | Junior level | Date Posted: | Mar 21, 2023 |
| Location: | Nairobi,KE | Apply Before: | Apr 4, 2023 |
| Views: | Days Remaining: | 598 days elapsed |
Brief About Employer
Kenya Airways
Kenya Airways Ltd., more commonly known as Kenya Airways, is the flag carrier airline of Kenya. The company was founded in 1977, after the dissolution of East African Airways. Its head office is located in Embakasi, Nairobi, with its hub at Jomo Kenyatta International Airport
Job Description
Department Description
OPERATIONS
Brief Description
Responsible for overall baggage tracing and liaison between Outstations Stations, GHAs, and guests within the network.
Detailed Description
Policies and Procedures:
Ensure compliance with all relevant policies, processes, and procedures is achieved so that work is carried out in a controlled and consistent manner.
Safety, Quality & Environment:
Promote and maintain a positive safety culture, a healthy, secure, and cost-effective operation for Kenya Airways and CustomerAirlines operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
Identify and report hazards, near misses, incidents and accidents.
Ensure guests are updated regularly on their baggage status – as defined in PHM 7.9.2 – Note (ii)
Communicate to Station Managers, GHA’s, and guests on delayed baggage status to increase the tracing speed and prompt feedback to guests.
Monitor the quality of tracing files opened and closed (incl. RL – Reason for Loss, CS - Costs, FS – Fault Station).
Validate and ensure upfront FNE Payment within the documented policy and guidelines.
Prepare the tracing, delivery, and guest contact report for Outstations.
Validate and monitor the timely opening and closure of baggage files in Outstations.
Track and confirm the baggage deliverystatus.
Monitor the Right now tool and ensure timely closure on all incidents raised.
Timely response to all queries related to baggage, both from passengers and other stations.
Enforce the baggage tracing standards inOutstation in line with company policy and documented procedure i.e.
PHM Appendix S – Daily Station BaggageChecklist
PHM Chapter 7.8 – Baggage Arrival.
PHM Chapter 7.9 – Baggage Tracing
Follow-up on the forwarding of delayed bags
Validate insurance costing and follow up with stations to initiate insurance processes for not traced bags.
Monitor MSF and ensure correct entries are captured.
Identify and report hazards, near misses, incidents, and accidents
Adhere to KQ WAY principles and best practices.
Job Requirements
Minimum O level/ C Plain
Relevant Diploma or Certificate in Airline Passenger Handling or certificate in hospitality/service discipline
Minimum 3 months of work experience or exposure to Lost and Found section or Baggage Services Department, or passenger handling with an international airline or Ground HandlingAgent.
Additional Details
Supervisory skills.
Process awareness.
Analytical.
Computer literate.
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